SHIPPING 

  • All orders are delivered express with DHL from our distribution centre in Hong Kong. 
  • Delivery times are quoted in business days for metro areas only and are estimates. 
  • Orders placed on weekends or public holidays will be processed the following business day.  
  • You will receive a shipping confirmation email as soon as the order has been dispatched.  
  • Your order will be packed and dispatched the following business day. Please see estimated shipping time below. During busy periods such as Black Friday, it may take a little longer for orders to be despatched due to the volume.
  • Please see the below table for free shipping thresholds and shipping charges.

Please note: due to an influx of orders during a sale/promotion period, there may be slight delays with the dispatch of your orders.

Country Name

Currency

Estimated delivery time (Business days)

Express shipping charge under threshold

Free shipping over

United States

USD

2 - 4

18

400

Australia

AUD

2 - 5

20

500

United Kingdom

GBP

2 - 4

15

300

Europe

EUR

2 - 4

18

350

Canada

CAD

2 - 4

24

500

Zones 9 & 10

USD

2 - 7

35

500

Rest of The World

USD

2 - 7

18

400

 To see if your country is in zone 9 & 10 please click here. 

SAMPLE SALE SHIPPING

Please note all products from the online sample sale will be a standard $12AUD shipping and not refundable. Packages usually take 2-7 business days to arrive. 

 

CUSTOMS AND DUTIES 

Australian and United States 

Orders will NOT be charged import duties for orders under $1000AUD and $800USD. If you spend over this threshold import duties may be applicable and will be charged at check out. 

Other countries

If import duties and tax fees are applicable they will be applied at checkout. These rates are guaranteed so there are no surprises on delivery. 

*Please note: if your order was placed before April 24th 2024, your order was sent DAP and there may be subject to import and duties fees. Please note these fees are payable by the customer and if refused your order is not eligible for a return.*

ALTERING ORDER/ADDRESSES 

Changes to products ordered, shipping address or names are not possible once an order has been processed at our warehouse. Please check your billing and shipping information carefully before you place your order. 

LOST OR STOLEN PACKAGES 

Salt murphy cannot be held responsible for any lost or stolen packages. 

CONTACT 

Contact info@saltmurphy.com for any further questions.