Once an order has been processed or fulfilled, changes or cancellations are no longer possible. If you contact us immediately after placing your order, we’ll do our best to assist, but we cannot guarantee changes.

In rare cases, inventory discrepancies can occur during high-volume periods. If this happens, we’ll contact you directly with alternative options or issue a refund.

Any applicable duties, taxes, or import fees are automatically calculated and applied at checkout, so there are no additional charges upon delivery.

Yes. Salt Murphy ships internationally. Available shipping options and costs are displayed at checkout.

We currently do not ship to Russia and Ukraine due to courier limitations.

USA orders ship from our Los Angeles warehouse.

Europe orders ship from our Germany warehouse.

All other international orders ship from our Hong Kong distribution centre.

Standard shipping typically takes 2–7 business days after dispatch, depending on your location.

No. At this time, we do not offer next-day delivery.

Tracking details are sent automatically by email once your order has shipped.

Contact our customer support team as soon as possible and we’ll assist in investigating the issue with the carrier.

Please contact us with your order number. If the carrier confirms loss or damage, we’ll work with you to resolve the issue.

You have 30 days from delivery to return or exchange eligible items.

Items marked Final Sale, including those purchased during sample sales, are not eligible for refunds. They may be exchanged, subject to availability.

Returns must be initiated through our returns portal, where you’ll receive return instructions. Items must be unworn, unwashed, in original condition, with all tags attached.

Yes. Return shipping costs are the responsibility of the customer.

No. Original shipping fees are non-refundable.

Return addresses are provided only via the returns portal. Items sent to unauthorised addresses cannot be refunded.

Refunds are processed once your return is received and inspected. This can take up to two weeks, especially during busy periods. Bank processing times may vary.

Contact us with photos of the issue and we’ll assist promptly.

Our pieces are designed with a tailored fit. We recommend checking the size guide and taking our AI quiz on each product page before ordering.

Always follow the care instructions on the garment label. Proper care helps maintain shape, fabric quality, and longevity.

No. We do not offer custom or made-to-order items at this time.

Yes. Salt Murphy e-Gift Cards are available on our website.

Yes. A student discount is available through our student discount portal. Promotional discounts are offered occasionally and subject to terms.

Some pieces are limited or seasonal. Once sold out, restocks are not guaranteed.

Restock information is displayed on product pages when available. You can also sign up for restock notifications directly on the product page.

You can reach us via:

• Email: info@saltmurphy.com
• Contact form on our website
• WhatsApp

We aim to respond within 24 business hours. Customer support is not active on weekends.

No. Salt Murphy is an online-only brand and does not operate physical retail locations.